Return & Cancellation Policy

Cancellation Policy

We aim to balance the needs of our customers with the time and effort of our service professionals.

• Flexible Cancellation: You may cancel or reschedule any service booking free of charge provided you do so at least 4 hours before the scheduled appointment time.
• Late Cancellation Fee: If you cancel a service less than 4 hours before the scheduled time, a nominal Convenience/Cancellation Fee will be deducted from any pre-paid amount to compensate the service professional for their time and travel commitment.
• No-Show Policy: If the service professional arrives at your location at the scheduled time and you are unavailable or refuse entry, the booking will be marked as a "No-Show," and the full inspection or visit fee will be forfeited.

Refund Eligibility

Refunds are processed in accordance with the following criteria:

• Service Not Rendered: If you have pre-paid for a service and the professional fails to arrive without notice, you are eligible for a 100% refund.
• Dissatisfaction with Service: If you are unsatisfied with the quality of work, you must report the issue to our support team within 24 hours of service completion. We will prioritize a free follow-up visit by a senior technician to rectify the issue. If the issue remains unresolved after the follow-up, a partial or full refund may be considered at the sole discretion of Namma Service management.
• Overpayment: If a technical error results in you being charged more than the quoted service price, the excess amount will be refunded immediately upon verification.

Non-Refundable Scenarios

Refunds will not be issued in the following instances:

• Change of Mind: If the service has already been completed to professional standards.
• Third-Party Faults: Issues arising from the failure of spare parts purchased independently by the customer or external factors beyond our control (e.g., power grid fluctuations, water supply issues).
• Pre-existing Conditions: If the professional identifies a pre-existing condition that prevents the repair from being completed and you choose not to proceed with an alternative solution or the necessary secondary repairs.
• Inspection Fees: If a professional visits, performs a thorough diagnostic, and provides a quote, the visit/inspection fee is non-refundable, regardless of whether you choose to proceed with the actual repair.

Refund Process

• Request Submission: To initiate a refund, please contact our support team via email at support@nammaservice.com with your Booking ID and a brief description of the issue.
• Review Period: Our support team will review your request within 48 hours. We may request photographic or video evidence of the service issue to expedite the process.
• Processing Time: Once a refund is approved, it will be credited back to your original payment method (Bank Account, UPI, or Wallet) within 5–7 business days.

Disputes

If you do not receive your refund within the stipulated timeframe, please reach out to our billing department immediately. Namma Service reserves the right to make the final determination on all refund requests based on the evidence provided and the internal reports submitted by our service professionals.