Namma Service

1. Information We Collect

We collect information that you voluntarily provide to us when you interact with our platform:

Personal Identification Information: Name, email address, phone number, and physical service address.
Booking Details: History of services booked, appointment dates, and specific requirements for home maintenance tasks.
Usage Data: Information about how you interact with our website, including your IP address, browser type, device information, and pages visited.
Communication Logs: Records of your correspondence with our customer support team for quality assurance and training purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Fulfillment: To coordinate appointments, dispatch service professionals to your location, and provide customer support.
Platform Optimization: To improve our website’s functionality, responsiveness, and user experience.
Marketing & Updates: To send you promotional offers, service updates, and relevant information about new offerings (only if you have opted-in).
Compliance: To comply with legal obligations and enforce our Terms and Conditions.

3. Data Sharing and Disclosure

We do not sell your personal information. We only share your data under the following circumstances:

Service Providers: We share your contact details and address with the assigned service professional solely for the purpose of executing the requested service.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:

Encrypted data transmission (SSL/TLS).
Restricted internal access to user databases.
Regular security audits of our digital infrastructure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

5. Your Rights

Depending on your location, you have the following rights regarding your personal data:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting our support team.

6. Cookies and Tracking

Our website uses "cookies" to enhance your experience. These are small files stored on your device that help us understand user preferences and remember your settings. You can choose to disable cookies through your browser settings, though this may limit your ability to use some features of our website.

7. Third-Party Links

Our website may contain links to third-party services. This Privacy Policy does not apply to those platforms. We encourage you to review the privacy policies of any external sites you visit.

8. Updates This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer:

Email: hepl@nammaservice.com

Phone: +91 8124067890

Address: Chennai & Chengalpattu, Tamilnadu, India